FAQ
Frequently asked questions
How the platform works, what is in it, how credits work, and how the data is kept current. If your question is not here, email hello@biocontacts.com.
Getting started
What is Biocontacts?
Biocontacts is a platform that helps life science researchers, technology transfer offices, and biotech companies identify potential industry partners. It records the partnering interests of pharmaceutical and biotech companies, covering therapeutic areas, modalities, disease indications, and development stages, along with contact details for business development and external innovation executives.
How does it work?
You subscribe annually, which gives your team 12 months of access to a searchable database of partnering interests. You explore company profiles to identify potential partners by therapeutic focus, technology type, and development stage. Contact details are unlocked using credits, so you spend only on the people you decide to approach.
Who benefits most from it?
Technology transfer offices, small to mid-size biotech companies, and people in business development or R&D roles. It is most valuable when you need companies and contacts in specific therapeutic areas or disease indications rather than a general industry list.
Can I see the platform before subscribing?
Yes. We run live demos over video call, using your therapeutic area rather than a generic example. You can also request a free Partnering Snapshot, which shows how many companies match your focus before you pay anything.
The platform and contacts
Which companies are included?
Pharmaceutical and biotech companies worldwide, currently 2,500+ of them, across every stage of development. Coverage of medical device and animal health companies is expanding. If you are unsure whether your area is covered, send us a message and we will tell you how many relevant contacts the platform holds before you sign up.
How often is the platform updated?
Weekly. Contact information is continuously verified and refreshed to reflect changes in job roles, companies, and industry movements.
What is in a contact profile?
Name, job title, company, email address, therapeutic focus, and LinkedIn URL where available.
How is the information verified?
Three sources. Our own face-to-face partnering meetings, of which we run 300+ a year. Company websites and published partnering documents. Direct email contact with the companies listed, asking for their current partnering interests.
Credits and purchasing
How do I purchase credits?
Through the platform. Log in, go to the Add Credits page, and choose a bundle. Payment is processed by Stripe and credits are available immediately.
Do credits expire?
Credits expire if you do not renew within 12 months. Contacts you have already unlocked remain accessible in your target lists regardless. If you buy new credits within 12 months of your last purchase, your remaining credits extend for another 12 months.
How long do contacts stay unlocked?
Indefinitely. Once unlocked, a contact stays in your account and you can revisit it without spending another credit. If that person moves to a different company, they stay in your target list marked as no longer valid.
What if an email bounces?
Tell us and we refund the credit for that contact, plus one more.
Can I unlock all contacts at once?
No. Unlocking is deliberately selective, so that the companies listed on Biocontacts receive approaches that match their stated interests. That is a large part of why they are willing to keep telling us what those interests are.
Using Biocontacts
How does search work?
You can search by company name, by keyword across therapeutic areas, disease indications and modalities, by company type across pharma and biotech, medical device, and animal health, by company size from startup to large enterprise, and by headquarters location with include and exclude filters by country or region.
Can I export my target lists?
Yes. Saved target lists download as an Excel spreadsheet, so they drop into your CRM or outreach process.
How secure is my data?
Account data is stored on Knack, which is hosted on Amazon Web Services. Analytics run through Mixpanel on Google Cloud. Payments are processed by Stripe, which is certified to PCI DSS Level 1. If you have specific security questions, contact us and we will answer them directly.
Can I use it on a phone?
It works on mobile, but it is built for desktop. Searching and list building are much easier on a laptop, so we recommend one.
Support and suggestions
What if I need help?
Email hello@biocontacts.com. We read every message and come back within 2 business days.
Can I get a refund?
If we do not have the partnering information and contacts you need, email hello@biocontacts.com and we will check. Refunds are reviewed case by case, and we would rather refund you than have you paying for coverage we do not have.
Can I suggest companies or contacts to add?
Yes, and we will credit you for it. If you share business development contacts or partnering insights we can verify, we add them to the platform and give you free credits in return.
Last updated 2026-08-10.
Still deciding?
Send us your therapeutic areas and we will tell you what the coverage looks like, before you pay anything.